ISD Client Satisfaction Survey

Thank you for using the services of the Miami-Dade County People and Internal Operations Department (PIOD). Please complete this 5-minute survey to share your feedback and experience. Your feedback is very important to us and will be reviewed to assess and improve our services. This survey is anonymous unless you choose to add your name and contact information.

Which PIOD service would you like to review today?

Facilities & Infrastructure Management (PIOD-Managed Buildings and Facilities, Construction, Maintenance, Housekeeping, Safety, Elevators, ADA, etc.)
Fleet Management (Vehicle Orders, Maintenance, Repairs, Fueling, etc.)
Materials Management (Supplies, Auction Services, Capital Inventory, County Store)
Print Shop (Printing, Graphic Design, etc.)
Risk Management (Liability Claims, Workers’ Compensation, Safety, etc.)
Small Business (SBE Program, Financial Assistance, Training, Contracts & Procurement, etc.)
Other

What PIOD-managed facility will you be rating today?

How would you rate your satisfaction with the following?

How would you rate your satisfaction with the following?
	Extremely dissatisfied	Somewhat dissatisfied	Neither satisfied nor dissatisfied	Somewhat satisfied	Extremely satisfied
The overall value, benefit, or worth that PIOD services and products provide to your business	Extremely dissatisfied	Somewhat dissatisfied	Neither satisfied nor dissatisfied	Somewhat satisfied	Extremely satisfied
The level of professionalism, helpfulness, and courteousness of staff	Extremely dissatisfied	Somewhat dissatisfied	Neither satisfied nor dissatisfied	Somewhat satisfied	Extremely satisfied
The timeliness of the service/product delivery	Extremely dissatisfied	Somewhat dissatisfied	Neither satisfied nor dissatisfied	Somewhat satisfied	Extremely satisfied
The quality and accuracy of the service/product	Extremely dissatisfied	Somewhat dissatisfied	Neither satisfied nor dissatisfied	Somewhat satisfied	Extremely satisfied
The level of communication, information access, and web services	Extremely dissatisfied	Somewhat dissatisfied	Neither satisfied nor dissatisfied	Somewhat satisfied	Extremely satisfied
The service/product’s worth relative to its price	Extremely dissatisfied	Somewhat dissatisfied	Neither satisfied nor dissatisfied	Somewhat satisfied	Extremely satisfied
The value of PIOD’s service/product compared to similar services/products offered by private competitors	Extremely dissatisfied	Somewhat dissatisfied	Neither satisfied nor dissatisfied	Somewhat satisfied	Extremely satisfied

Is there anything we can do to improve the service provided? Feel free to include specific information for our consideration.

Would you like to mention an employee who went above and beyond to provide outstanding service?

Please provide your contact information (optional).

Name

Company

Email

Phone Number

Would you like PIOD to contact you regarding your feedback?

Yes
No