CITT Ambassador Application| Qualtrics Experience Management

CITT Ambassador Application

The Citizens' Independent Transportation Trust (CITT) is the volunteer 15-member body created to oversee the People's Transportation Plan funded with the Half-penny Sales Surtax.

CITT Ambassadors are transit riders who volunteer to regularly share their experiences and observations of using transit with CITT via a mobile app in exchange for rewards. Additionally, they receive rewards for sharing CITT messaging on their social media platforms.

Volunteers also participate in CITT customer focus groups to help the CITT, the Miami-Dade County Department of Transportation & Public Works (DTPW), and municipalities learn how well a service is performing, provide feedback on new services and more.

Please complete the following required fields

First Name

Last Name

Address

Address 2

City

State

Zip code

Cell Phone

Other Phone

Email

PLEASE NOTE: It is important that you provide the same email address that you use with your Go Miami-Dade Transit app account (if you have one). If you are currently a Velocia app user, then the Go Miami-Dade app email address will be identical to your Velocia app email address. Should you be approved as a CITT Ambassador, you will need to register to use the Velocia app. If you are not already a registered Velocia app user and are later selected as a CITT Ambassador, please ensure that you register with Velocia using the same email address and phone number you provide on this form.

Are you 18 years of age or older?

Yes
No

Are you employed?

Yes
No

Employer Information

Please note: In order to avoid potential conflicts of interest, you will be deemed ineligible to serve as a CITT Ambassador if you are employed by any of the following entities: (1) Miami-Dade County Department of Transportation & Public Works (DTPW) (2) Transportation departments/divisions within Miami-Dade County municipalities (3) South Florida Regional Transportation Authority (i.e., Tri-Rail) (4) Brightline (5) Vendors providing contracted transit services to any of the organizations above, including, but not limited to, Transportation America, Freebee, Via Transportation (i.e., MetroConnect), Circuit, etc.

Employer Name

Department

Employer Address

City

State

Zip Code

Job Title

Do you take public transportation to work?

Yes
No

Are you a student?

Yes
No

School Information

School Name

School Address

City

State

Zip Code

Do you take public transportation to school?

Yes
No

Do you use public transportation three times per week or more?

Yes
No

Are you willing and able to share information about your public transportation experiences using a mobile app?

Yes
No

What times of day do you use public transportation regularly?

Weekdays

6 a.m. – 9:59 a.m.
10 a.m. – 3:59 p.m.
4 p.m. – 6:59 p.m.
7 p.m. – 5:59 a.m

Weekends

8 a.m. - Midnight
12:01 a.m. to 7:59 a.m.

If you take the Metrobus, what three (3) routes (#) do you take most often? (If none, skip this question)

1.

bus1

2.

bus3

3.

If you take the Metrorail, select the top three (3) stations you depart from most often. (If none, skip this question)

1.

Click to write the question text

2.

Click to write the question text

3.

If you take the Metromover, select the top three (3) stations you depart from most often. (If none, skip this question)

1.

Click to write the question text

2.

Click to write the question text

3.

If you take a trolley, which routes do you take most often? Select the top three (3) municipalities and route names you depart from most often. (If none, skip this question)
1.

2.

3.

If you use an on-demand service, such as Freebee or MetroConnect, which three (3) municipalities and services do you use most often? (If none, skip this question)
1.

2.

3.

Do you regularly use paratransit/special transportation services (STS)?

Yes
No

Why are you interested in volunteering to become a CITT Ambassador? (Check all that apply)

I am required to complete volunteer hours
I would like to help improve public transportation
I would like to earn rewards

We periodically conduct focus groups (optional) online and/or in-person to get feedback about your public transportation experiences. Are you willing and able to participate?

Yes
No

We are committed to collecting credible data to share with the Miami-Dade County Department of Transportation & Public Works (DTPW) and municipalities to help improve services. Should you become a CITT Ambassador, you will be required to attend/view online or in-person orientation/training (session lasts approximately 1 – 1.5 hours) and provide authentic and accurate information on surveys. Are you able to make this commitment?

Yes
No

Our intention is to create a diverse group of CITT Ambassadors to cover all the Miami-Dade County public transportation routes, stations, and services. Please help us to ensure inclusivity by completing the information shown below.

Age Range

Racial & Ethnic Group

Miami-Dade County will generally, upon request, provide appropriate aids and services to ensure effective communication for qualified persons with disabilities so they can participate equally in Miami-Dade County's programs, services, and activities. Do you require an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in the CITT Ambassador program?

Yes
No

Our volunteers have the option of sharing CITT messaging on their social media platforms in exchange for rewards. Are you willing and able to do this in a way that reflects positively on the CITT?

Yes
No

If yes, please provide direct links to help identify your social media pages on the platforms listed below. Your direct link can be found in your web browser when you visit your social media page. Please test your links to make sure they work properly before submitting your application to avoid delays in processing approvals.

For example: https://www.facebook.com/johndoe

Facebook (https://www.facebook.com/___)

LinkedIn (https://www.linkedin.com/___)

Twitter (https://www.twitter.com/___)

Instagram (https://www.instagram.com/___)

Threads (https://www.threads.com/___)

How did you learn about our volunteer program?

Social Media

Radio

School/College

TV

Online Advertising

Transit Advertising

Miami-Dade County Employee

Other

Friend

I learned about the volunteer program from:

CITT Ambassador Application

Employer Information

Weekdays

Weekends