Miami-Dade County Transportation Disadvantaged (TD) Program Coordinated Contractor Survey

Q1. Provide your agency or organization's information.

Name of agency or organization

Address

Phone number

Contact person's email address

Q2. Did your agency provide transportation services in the previous year?

No
Yes, in FY 2024
Yes, in FY 2023
Yes in prior years, but no longer providing service (please specify why)

Q3. How is your transportation service area defined?

Exact boundaries of one or more cities or countywide
Boundaries of a fixed-route system
3/4 mile around fixed-route
Other (please specify)
No response

Q4. As part of your transit agency’s standard transportation service, what type of base model of service does/did your transit agency provide?

Door-to-Door
Curb-to-Curb
Other (please specify)

Q5. In terms of the services you provide, is your clientele membership or location-based (membership meaning they are members or patients of your organization; location meaning they fall within your service area)?

Membership-based
Location-based
Other (please specify)

Q6. What are your clients' needs in terms of services? Do they require specific assistance or mobility device securement in vehicles?

TEXT. Service questions
Does your agency or organization provide the following services?

Q7. Hours and days of ADA paratransit service match, at minimum, the fixed route operations?

Q8. Take reservations for next-day service?

Q9. Accept reservations for next-day service on days when fixed-route is not available or offices are closed (for example, weekends and holidays)?

Q10. Charge no more than twice the fixed route fare per paratransit ride?

Q11. What was the total number of transportation trips your agency provided annually in your most recent year of service?

Q12. What was the average duration (in minutes) per trip, in your most recent year of service?

Q13. What was the average distance (in miles) per trip traveled, in your most recent year of service?

Q14. What was the total number of individuals registered for transportation services in your most recent year of service?

Q15. Of the total number of individuals registered for transportation services, how many took at least one trip?

Q16. What was the average fare collected per trip for transportation service?

Q17. What was the estimated cost per trip for transportation service?

Q18. What are the needs of your clients being serviced? Do they need specific assistance of mobility device securement on the vehicles?

Q19. Questions for Current Providers
If you currently provide transportation services, what is your biggest challenge to providing these services?

Q20. If you currently provide transportation services, how can the County support your needs better?

Q21. Questions for Previous Providers
If you no longer provide transportation services, when did you stop, and why?

Q22. If you no longer provide transportation services, what would entice you to provide services again?